AI takes action while people remain at the center of logistics, finds DHL Logistics Trend Radar

AI takes action while people remain at the center of logistics, finds DHL Logistics Trend Radar AI begins planning, coordinating and acting across supply chains, working alongside people Logistics will remain a people business, even as new technologies are reshaping jobs, skills, safety, and employee experience Agentic AI, AI Commerce, Compute Economy, and Humanoids added as new trends The eighth edition maps the societal, technological, and business trends shaping logistics over the next decade Bonn, September 24, 2026: Artificial intelligence (AI) is moving beyond its role as a digital assistant and beginning to take action across supply chains, according to the new DHL Logistics Trend Radar 8.0. The report finds that advances in AI, robotics, and automation are transforming not only logistics operations, but also the workforce itself. As intelligent systems become increasingly capable of planning, deciding and acting autonomously, organizations must rethink skills, safety, governance and employee experience while building more resilient and sustainable supply chains. “Supply chains are changing faster than ever as AI and workforce trends increasingly influence one another,” said Katja Busch, Chief Commercial Officer DHL and Head of DHL Customer Solutions & Innovation. “The organizations that succeed will be those that understand these shifts early and are able to turn them into practical advantages for their business and their people. The Trend Radar helps them focus on the developments that will matter most.”